Last updated: June 2025. This Privacy Policy applies to all users of the 34 ph platform in the Philippines. It explains what data we collect, why we collect it, and how we keep it safe.
When you register and use the 34 ph platform, we collect certain personal information that is necessary to provide you with a safe and functional service. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you browse the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve platform performance for Filipino users. We do not collect sensitive personal information beyond what is strictly necessary for account management, compliance, and service delivery.
The personal data we collect is used exclusively to operate and improve the 34 ph platform and to fulfil our obligations to you as a registered user. Your identity and contact details are used to verify your account, process transactions, and send you important service notifications such as deposit confirmations and security alerts. Transaction data is retained for financial record-keeping and regulatory compliance purposes as required under Philippine law. Wemay also use aggregated, anonymised data to analyse platform usage trends and enhance the overall user experience. We do not use your personal information for unsolicited marketing without your explicit consent, and you may opt out of any promotional communications at any time by contacting our support team.
34 ph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards and to use it solely for the purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where legally required.
Your personal data is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. All payment-related data transmitted through the 34 ph platform is encrypted using secure protocols to ensure it cannot be intercepted during transfer. We conduct regular security reviews and update our systems to address emerging threats and vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following account closure to comply with anti-money laundering and financial reporting requirements. Technical logs and session data are typically retained for a shorter period and are deleted once they are no longer needed for security monitoring or fraud prevention purposes. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of certain data by contacting our support team, subject to any overriding legal obligations that require us to retain it.
As a user of the 34 ph platform based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data where there is no legitimate legal basis for us to continue holding it. You also have the right to object to certain types of processing and to withdraw consent for optional data uses at any time. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that your data is not disclosed to an unauthorised party. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
The 34 ph platform uses cookies and similar tracking technologies to provide a functional and personalised experience. Essential cookies are required for the platform to operate correctly — for example, to keep you logged in during a session and to remember your preferences. We also use analytical cookies to understand how users navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through in-platform messaging or email. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of the 34 ph platform following the posting of any changes constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team — we are happy to help.
Straight answers to what Filipino players usually ask about data privacy on 34 ph.
Have more questions about how 34 ph handles your data? Visit our FAQ page or log in to manage your account preferences and data settings directly.